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Spa Policies


Spa Etiquette:

La Vie Zen Day Spa asks for your help respecting the serene and relaxing environment for all our guests. We ask that you do not use cell phones in the spa.


Customer Care & Comfort:

Please feel free to let us know if at any time you would prefer to switch to another team member for any of our services. Your comfort and accommodation is our primary and collective goal.


Age Requirement:

Guests must be at least 18 years of age (or 16 and up if accompanied by an adult). 


Appointments:

Please arrive 15 minutes prior to all skin care and massage treatments. This will allow us to obtain the information necessary to provide you with customized service.


Late Arrivals:

If you are late, we can offer you the time remaining on your treatment, or reschedule you for another day with a 50% charge for the missed appointment.


Cancellation & Lateness:

All appointments must be confirmed with a major credit card or a gift card number. We understand that sometimes there is no choice but to change or cancel an appointment. Our spa requests 24 hour notice for all appointment changes. There is a 50% charge for cancellations made less than 24 hours in advance and 50% charge for no shows.


If a customer should not show or cancel his or her appointment in excess of 3 or more times, the credit card on file will be charged 100% of that service which was scheduled.


Same Day Appointment Schedule Policy:

A 50% deposit is required to book an appointment on the "day of", please have your credit ready when calling...(NO EXCEPTIONS.) There will be NO refund for anyone who does not show up! 


Prices:

Prices are subject to change without notice.


Returns:

Any unused product may be returned within 30 days from purchased date.


Gratuities:

Gratuities are not included in any gift package or spa service. 

It is customary to give a minimum 18% gratuity to each of your therapists.

Cash gratuities only please.


Gift Certificates:

Our gift certificates are elegantly presented and make the perfect gift for all occasions. They may be purchased for any of our Spa services, or for a specific dollar amount. Our Guest Service Representatives will be happy to help you select the perfect gift for family, friends, clients, co-workers, or just for that special person.